Shipping
Orders are usually dispatched within 1-4 days and should arrive within 1-2 weeks to the UK and Europe and 2-3 weeks to North America. Other destinations may vary (please allow up to 4 weeks).
All shipments are made using the most efficient and cost effective shipping method, e.g. DPD, Royal Mail, DHL and UPS.
Please note that shipping times are in addition to production times. Production typically takes 5–7 business days, though times may vary. Orders placed over the weekend may require additional processing time.
For example, overnight shipping means that an order will arrive on the next working day after it has been shipped, not the next working day after it has been ordered.
Tracking
Tracking availability varies and depends on the delivery location, product type and shipping method selected when placing your order.
Cancellations
All print products go into production within 2 hours. No order would exist unless a personalised commission was provided. This means you can cancel and receive a full refund for orders before they are in production, but once in production, we can no longer guarantee a cancellation, and you will be charged for the product costs.
Returns & Refunds
Damaged Items: Please inspect your order upon receipt and contact me within 48 hours if your item arrives damaged, misprinted, or with any quality defects, including clear photos of the issue.
Confirmed items will be replaced free of charge, or fully refunded if a replacement cannot be provided.
Standard Returns: For non-fault returns, items must be returned unused, undamaged, and in their original packaging within 14 days to qualify for a refund.
Incorrect Delivery Information
Please double-check your shipping address carefully during checkout. We are unable to accept responsibility for lost, delayed, or misdelivered orders resulting from incorrect or incomplete addresses provided at the time of purchase. If a package is returned to us due to an invalid address, reshipping costs will be the responsibility of the customer.
Need help?
Contact me at hi@scottparry.co for questions related to refunds, returns and shipping.